Humsienk LTL (Less Than Truckload) Service

• Unlike courier services such as UPS or FedEx, trucking carriers typically need to consolidate full loads or follow fixed route schedules. As a result, pickup and delivery times are less predictable.
• We work with multiple trucking carriers and must request quotes from several providers before confirming the final carrier – this process takes time.
• Your order contains high-value batteries. For safety reasons, we also need to reconfirm your shipping instructions and pickup arrangements before dispatching.

• 17track mainly supports international courier and postal services (e.g., UPS, FedEx, USPS, DHL).
• Trucking shipments use internal carrier systems that do not integrate with 17track. Real-time tracking is generally not available.
• Updates are typically provided manually by the carrier, often in the form of a pickup confirmation or proof of delivery (POD).

Yes.When a trucking shipment arrives, the driver will request anin-person signature from the recipient.
This increases security, but please note that if no one is available to sign, additional delivery fees or delays may occur.

Real-time tracking is not available like with couriers.
We can request aProof of Delivery (POD)or status updates from the carrier, but this requires manual effort.

Generally, no. Trucking carriers typically communicate only with the shipper (us). Please rest assured that we willcontinue to push for updates and keep you informed.

Yes, someone else can sign for the delivery.You may authorize another person to sign for the shipment. The authorized person may need to provide relevant order information (such as tracking number, consignee name, etc.) and complete the signature process as required. Please note that once the shipment is signed for by an authorized person, it will be considered as successfully delivered to you, and the risk of loss or damage will pass to you.

No, we cannot deliver to a pickup point.
We will deliver strictly to the shipping address provided in your order. Because our LTL service requires a signature upon delivery, the shipment must be received by you or an authorized person in person. Therefore, we are unable to redirect your shipment to any third-party pickup location (such as a parcel locker, convenience store, or local pickup point).

Our system can only sync the basic shipping status of LTL orders (e.g., "Shipped," "In Transit"). Because LTL shipments are not tracked within standard courier systems, we are unable to display the specific carrier name in your order details. All LTL orders are uniformly categorized under "Other Carriers."

If you need to confirm which LTL carrier is handling your shipment, please provide your order number or tracking number and contact our customer support team. We will manually check it for you.

📧 Customer support email: service@humsienk.com